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53.752  Articles
1 of 5.376 pages  |  10  records  |  more records»
Adequate facilities and appropriate customer service in the hotel industry are needed to cater the increasing numbers of people with special needs, including within the senior cohort. This paper purpose is to assess and compare the cases of Cyprus and Por... see more

We all know that a hotel must have a differentiation of service experience. But many hotels are historical buildings do not yet understand that they have a heritage competitive advantage, well. The "Heritage" hotel must improve the service profit chain wi... see more

This study aims to examine the influence of service package and brand innovation on customer relational performance and customer profit performance of the hotel industry. Data were collected from 112 hotel operators. PLS-SEM was used to derive the path co... see more

This study aims to examine the influence of service package and brand innovation on customer relational performance and customer profit performance of the hotel industry. Data were collected from 112 hotel operators. PLS-SEM was used to derive the path co... see more

The company image to attract customers' attention must be considered. Companies must work hard in image building in the eyes of the wider community. Seeing the critical role of word of mouth in marketing services, especially in hotels in the Province of C... see more

Obtaining quality is a difficult issue, especially in the field of services where, besides other factors, the consumer’s behavior also intervenes. Providing a good quality service implies both the ability to have control of the activity at any time and th... see more

This study aims to analyze the phenomenon of competition in the field of providing hotel lodging services, where the growing development of tourism causes the growth rate of tourism accommodation such as hotels to also increase. This causes non-star hotel... see more

The hospitality industry has witnessed impressive growth in the recent past. However, this has also led to fierce competition resulting in an enhanced focus on customer satisfaction. This study investigates and identifies critical service dimensions for f... see more

Considering that, service quality is an abstract and elusive construct because of three characteristics of services: intangibility, heterogeneity, and inseparability of production and consumption. In that way, we define service quality as perceived by the... see more

1 of 5.376 pages  |  10  records  |  more records»