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70.891  Articles
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The paper analyses the role of the service-profit chain inside the interaction between the service supplying company and the client. The service – profit chain proposes a relation connecting the profitability and the client’s loyalty and satisfaction to t... see more

One of the strongest relationships among the elements of Heskett, Sasser and Schlesinger's service profit chain is verified between employee satisfaction and client's satisfaction. This paper reports the results of an exploratory study on the Brazilian op... see more

We all know that a hotel must have a differentiation of service experience. But many hotels are historical buildings do not yet understand that they have a heritage competitive advantage, well. The "Heritage" hotel must improve the service profit chain wi... see more

This paper deals with supply chain management within bakery industry from the perspectuve of material management. A better material requirement planning was proposed. The result showed that the proposed MRP can decrease cumulative material investment that... see more

Introduction: The purpose of this study to investigate internal service quality (as perceived by employees) and external (customer) perceptions of quality in the context of service profit chain (SPC).Objective: The objective of the study is to evalua... see more

In this paper, based on the background of channel cooperation and service of the supply chain, this paper constructs a Nash game model and a Stackeberg game model in the multi-channel supply chain considering an online-to-store channel (OSC). Based on max... see more

Level of the product availability becomes a problem at the company, because of the fluctuation and the uncertainty of demand from the consumer and happened when the company determined the cycle service level which is the indica- tor of supply chain perfor... see more

AbstractThe purpose of the study was to evaluate an extended conceptual model depicting hypothesised relationships between employee climate, customer value and financial performance. Questionnaires assessing employee experienced climate and customer-exper... see more

Value chain analysis is a strategic analytical tool for understanding activities that represent the value of a product (or service), meanwhile providing opportunities for identifying competitive advantage. In this value chain analysis, the research aims t... see more

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