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16.539  Articles
1 of 1.655 pages  |  10  records  |  more records»
AbstractBackground: In response to the ever-growing complexity in the business environment that has resulted from the dramatic technological transformation, businesses have altered the way they conduct business. The influence of the external business envi... see more

Although there are many implications regarding customer experience, retention, loyalty etc. the comprehensive approach for digital customer engagement still needs more attention. Digital platforms leave customer alone with his or her community without ban... see more

Research in the field of management to improve the performance of higher education services during a pandemic requires service human resources to quickly act effectively and efficiently in resource management. Getting customer satisfaction from services i... see more

Traditional approaches to systems integration in major projects take the strategy of selecting a supplier-led prime/systems integrator. Although this strategy pushes a significant amount of risk to the supplier, project performance may suffer due to lower... see more

Traditional approaches to systems integration in major projects take the strategy of selecting a supplier-led prime/systems integrator. Although this strategy pushes a significant amount of risk to the supplier, project performance may suffer due to lower... see more

This study aims to examine the influence of service package and brand innovation on customer relational performance and customer profit performance of the hotel industry. Data were collected from 112 hotel operators. PLS-SEM was used to derive the path co... see more

This study aims to examine the influence of service package and brand innovation on customer relational performance and customer profit performance of the hotel industry. Data were collected from 112 hotel operators. PLS-SEM was used to derive the path co... see more

Objective: The objective of this research is to find out how the Covid-19 pandemic forces the learning process at all levels of education including higher education to be carried out online, where face-to-face meetings are not allowed. How the influence o... see more

The present study aims to investigate the effects of firm orientation and customer relationship management on firm performance. Research model is formed by variables such as customer-centric management system, infrastructure capability, customer orientati... see more

1 of 1.655 pages  |  10  records  |  more records»