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17.211  Articles
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Based on Social Identity Theory dan Conservation of Resources Theory, this study aims to examine the effect of Abusive Supervision on Leadership Identification and Customer Orientation, the effect of Leadership Identification on Job Performance, the effec... see more

The purpose of this research is to find out the significance of the influence of Customer Orientation, Competitor Orientation, and Innovation Capability to New Product Development, as well as knowing the role mediation of the Innovation Capability variabl... see more

Customer orientation is recurrent in academic research because it enables more effective value creation for customers and shareholders. In this context, this research investigates an unexplored topic, which is the relationship between the emotional intell... see more

This study's objective is to develop an innovation performance model based on the role of market orientation and customer engagement. Market-oriented practices through customer engagement will enable companies to achieve innovation performance. This resea... see more

 Given today's changing and competitive conditions, service and industrial organizations require change and development in proportion with the advancement and development. The status of some of them is very special and sensitive such as hospitals due... see more

The present study aims to investigate the effects of firm orientation and customer relationship management on firm performance. Research model is formed by variables such as customer-centric management system, infrastructure capability, customer orientati... see more

The goal of all service institutions, including banks provide good service and customer satisfaction.Since the financial service provider organizations, especially banks operate in an environment with non-unique products, They compete on service quality a... see more

By using customer orientation, organizations have a successful implementation of a competitive strategy to enhance customer satisfaction. It means that organizations can satisfy customers through specific processes by customer orientation. That could be a... see more

This study is to determine the effects of store layout, interior displays, human variable toward customer shopping orientation in Dewandaru Restaurant Surabaya. It is a causal analysis using judgement sampling with 150 samples. Regression analysis is used... see more

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