13 articles in this issue
Dwi Kartikasari, Inayaturrochmah Inayaturrochmah
Penelitian ini bertujuan untuk mengetahui kesenjangan (gap) kualitas layanan klaim antara kinerja dan harapan serta untuk mengetahui dimensi kualitas layanan yang perlu menjadi prioritas dan harus dioptimalkan oleh PT Asuransi Central Asia. Klaim dalam as... see more
Septerina Septerina, rusda irawati
Proper employee compensation will keep them motivated to improve their performance in a vigorous manner so that the results achieved from the job can give their employees satisfaction. This study aims to determine the effect of financial compensation on e... see more
Adhitomo Wirawan, Risfandi Risfandi
This study aims to determine the influence of library facilities, librarian performance, and quality of information on user satisfaction (students). The respondents of this research are Batam State Polytechnic students. Data collection techniques used que... see more
Monica Elisa Napitupulu, Shinta Wahyu Hati
Abstract Competition among competitors in the increasingly tight business world today encourages companies to develop more effective and efficient way in achieving the goals and objectives that have been set. With the current information and technolo... see more
Sylvia Shareen, Nur Rahmah Andayani
This study aims to determine and analyze the influence of marketing mix which consists of product variables, prices, promotions, places, people, and the process of purchasing decisions on products Kara Santan PT. Enseval Putera Megatrading, Tbk simultaneo... see more
Elvi Wahyuni, Bambang Hendrawan
PT Asia Sealand Engineering is a company engaged in offshore industry services. This study aims to profit. (EVM). The EVM concept of the three indicators is the Work Schedule Budget (BCWS), Work Performance Cost Budget (BCWP) and Actual Cost of Work Perfo... see more
Anita Sumelvia Dewi
ABSTRACTThis study aims to analyze how the influence of budget participation variables on managerial performance and job satisfaction. This research development from research of Wasisto and Sholihin (2004), In this research, Data used is primary data with... see more
Rahmat Hidayat, Ricky Rahmat
This study aims to determine the factors that become the strengths and weaknesses, the factors that become challenges and threats, knowing how the position of CV STAR PRATAMA server business compared with other server business and strategy that must be ap... see more
supriono supriono
Fun atmosphere for consumers when doing shopping at the store is called Store Atmosphere (store atmosphere). Being very important because it is suspected to affect someone to make purchases that are sometimes unplanned (impulse buying). This research was ... see more
Teguh Widodo
Abstract: This seminar is an activity related to pioneering company that nowday runs its business in the creative industries world through a growing digital business. The specific objectives of the research are to know the technical aspects of the work do... see more
Suyitno Suyitno
ABSTRACT A government institution engaged in service delivery, especially health services, consumer satisfaction a benchmark of the success of the institution. As more and more customers are satisfied with the services of an institution, more and more con... see more
Inggang Perwangsa Nuralam
Indonesia has many big cities with dynamic urbanization trend, increased economic growth and activities, rapid population growth, and dense populations such as Jakarta, Bandung, Medan, Surabaya and Balikpapan. As a result, the complex activities of people... see more
Hendra Gunawan, Kartika Ayuningtiyas
The purpose of this study was to determine and analyze the influence of trust, ease of use and information quality on the purchasing decision. The sample are students who ever made purchases online. The sampling method using purposive sampling and used mu... see more