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62.866  Articles
1 of 6.288 pages  |  10  records  |  more records»
Masih banyaknya kekhawatiran masyarakat akan penularan virus COVID-19, telah banyak mengubah kebiasaan masyarakat dalam melakukan transaksi jual beli atau berbelanja. Masyarakat banyak memilih beralih berbelanja secara online daripada berbelanja secara of... see more

This study aims to examine the influence of service package and brand innovation on customer relational performance and customer profit performance of the hotel industry. Data were collected from 112 hotel operators. PLS-SEM was used to derive the path co... see more

This study aims to examine the influence of service package and brand innovation on customer relational performance and customer profit performance of the hotel industry. Data were collected from 112 hotel operators. PLS-SEM was used to derive the path co... see more

Service innovation has become increasingly important in recent years due to the competitive advantage it provides to companies operating in the service industry. Therefore, it is necessary to understand the factors that affect service innovation. In the f... see more

This study aimed to analyze the professionalism of the government officials and the factors that influence the official's professionalism in implementing license service innovations, as well as the strategy to develop it. This study used a descriptive qua... see more

The purpose of this study is to discuss the innovation of digital public service policies based on the process, integration, and impact on public sector organizations, namely village governments with a research locus, namely Kubang Jaya Village, Serang Re... see more

Bureaucratic innovation is the government's commitment to improving public services in building a good pactice in government institutions. This study aims to analyze the transformation of bureaucracy through public service innovations for disabilities in ... see more

Research in service recovery and service innovation has attracted significant attention in recent years but few studies have focused on achieving service recovery through service innovation. The current study aims to bridge this gap in research – to inves... see more

The era of Digital-Based Industry 4.0 has changed the company's strategic plans so that companies need to compete through increasing service innovation. To facilitate services for customers, Prodia Health Care creates a website and application to facilita... see more

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