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57.386  Articles
1 of 5.740 pages  |  10  records  |  more records»
The purpose of this study is to examine differences in perceptions of generations related to service-orientation and trust to tax officers. Changes traditional paradigm of the relationship between tax officers and taxpayers from “cops and robbers” to "cli... see more

Due to the structure of the hotel enterprises and the inseparability of the service, the interaction between the employee, customer and enterprise is intense. Employees and customers are affected by the service process as well as affect the process. In ad... see more

Public service motivation is an emerging topic in the study of public administration, but no study has adequately investigated how it affects employee service orientation through job satisfaction and organizational commitment. The present study is ultimat... see more

In today’s competitive business environment, the influence of strategies is directly linked to the demands of the market, particularly through individual performance, whether concerning customers or suppliers of products and services. The goal of this stu... see more

The goal of all service institutions, including banks provide good service and customer satisfaction.Since the financial service provider organizations, especially banks operate in an environment with non-unique products, They compete on service quality a... see more

Market orientation is one of the important and key issues in marketing management and customer-orientation. In the field of innovation in service activities, points such as service innovation and new service performance are investigated. The aim of this s... see more

This paper seeks to explore a model of banking service orientation in strategic human resource management and system dynamic perspective, theoretically. As a scientific effort to develop a study of strategic human resource management. So far, the relation... see more

The research objectives were to prove and to analyze the effect of market orientation on service quality, customer satisfaction and loyalty. The research sample consisted of 144 customers. The data were analyzed using Structural Equation Modeling (SEM) wi... see more

New service development is increasingly becoming one of the most important aspects of business strategy in both service and non-service industries. In todays economical world where has become more service oriented, it can be said that the new service deve... see more

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