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9.512  Articles
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Due to the structure of the hotel enterprises and the inseparability of the service, the interaction between the employee, customer and enterprise is intense. Employees and customers are affected by the service process as well as affect the process. In ad... see more

Modern views on the role and importance of partnership marketing are the basis for the effective strategyormation for the competitiveness of the hotel and restaurant industry and the tourism business in a crisis time of the tourism industry due to the cor... see more

The main aim of this paper is to determine the levels of professional burnout and job satisfaction of employees in five-star hotels and to expose the relationship between them.  Especially professional burnout has been popular field of research to ap... see more

This study aims to determine the plans and strategies adopted by the hotel industry during the COVID-19 crisis. In order to conduct this study, a qualitative research methodology was used where semi-structured interviews were conducted from three countrie... see more

In the conditions of transformation of the national economy and intensification of competition in the regional tourist markets, Ukrainian hotel business enterprises have an important problem related to increasing the efficiency of filling hotel places and... see more

Social media marketing communication has been widely adopted in organizations due to its values of interactivity, integration of communication channels, information collection and immediacy.  Nevertheless, a majority of small and medium enterprises (... see more

 RESUMOAs avaliações on-line em sites de reservas de hotéis se tornaram uma importante ferramenta de informação e influência para a escolha do meio de hospedagem, além de uma excelente ferramenta para os gestores. O objetivo geral deste estudo é anal... see more

The region of Gramado and Canela, in the State Rio Grande do Sul, has the capacity to promote the economy of the Hortênsias Region. Therefore, Gramado was selected by the MTur (Ministry of Tourism) to receive investments aimed at providing quality of serv... see more

The purpose of this study is to determine the effect of emotional intelligence characteristics of managers on human resources selection in the accommodation enterprises. Previously questionnaire was developed from MSCEIT. Data were gathered from hotel man... see more

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