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10.082  Articles
1 of 1.009 pages  |  10  records  |  more records»
Queue discipline is a significant predictor of the effects of queuing efficiency on customer reneging in the queue system. The kind of queuing discipline adopted by a firm if not favourable to customers could discourage present customers from switching fr... see more

The concept of customer reneging has been exploited to a great extent in recent past by the queuing modelers. Economically, if we see, the customer reneging leads to loss of potential customers and thereby results into the loss in the total revenue. Takin... see more

In this paper, we present a batch arrival non- Markovian queuing model with second optional service. Batches arrive in Poisson stream with mean arrival rate ?, such that all customers demand the first essential service, whereas only some of them demand th... see more

Bad Creditisa problem loan or a non-performing loanthat for some reasons a customer reneging on promises to pay off debts after due dateso there is a delay or not paid altogether so that arose a bad credit or a bad debt.The existence of bank can not be se... see more

A simulation model of patient throughput in the community healthcare center (CHC) located in Seoul, Korea is developed. The aforementioned CHC is providing primary, secondary and tertiary healthcare (HC) services, i.e. diagnostic, illness, treatment, heal... see more

Markov machine repair model consisting of mixed spares under the supervision of two heterogeneous repairmen is investigated. Every time any component fails, it is quickly supplanted by a spare component if accessible. In the event when all spares are used... see more

The increase in social media platforms in today's digital era and the understanding of companies or marketers about the importance of marketing products in marketing competition, as well as the importance of building relationships with customers to make t... see more

Pada penelitian ini memiliki tujuan agar dapat menganalisis dampak pada Brand Image, Kualitas, Pelayanan dan Kualitas Produk terhadap Loyalitas Customer Oma Kopi Depok. Pengumpulan data yang ada pada penelitian ini menggunakan metode survey dengan instrum... see more

The purpose of this study was to examine the model of the antecedent of customer delight and customer loyalty and their impact on revisit intention at a Japanese Acupuncture family medicine clinic XYZ, Jakarta. PLS-SEM was used to analyze empirical data o... see more

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