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35.834  Articles
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The purpose of this research is to determine the effect of innovation technology on the financial performance. Population of this research are 30 banks in Indonesia Stock Exchange in 2017 that conduct online banking. Samples for each bank are average from... see more

The purpose of this study was to examine the model of the antecedent of customer delight and customer loyalty and their impact on revisit intention at a Japanese Acupuncture family medicine clinic XYZ, Jakarta. PLS-SEM was used to analyze empirical data o... see more

Since the epidemic, digitization has advanced more quickly than anybody could have anticipated. From 2019 to 2021, IndiHome's product surpasses its rivals by controlling more than 80% of the market share. On the other hand, it is paradoxical that IndiHome... see more

This study aims to determine the effect of service quality on customer loyalty at BSI KCP Seunagan Nagan Raya Regency. The dependent variable in this study is customer loyalty while the independent variable is service quality. The method used in this stud... see more

This study aims to determine the effect of Customer Relationship Management (CRM) on customer loyalty through postpaid customer satisfaction of PT Telkomsel Indonesia. The method used in this research is the descriptive method and the quantitative method.... see more

Abstrak - Penulis melakukan penelitian ini agar dampak service quality dan harga terhadap customer satisfaction restoran kedai bunda cipanas dapat diketahui. Dengan jumlah pelanggan yang semakin menurun peneliti tertarik untuk meneliti. Teori yang digunak... see more

The formulation of the problem in this research are 1) How is the Protection of Customer Deposit Funds in the bank by the Deposit Insurance Corporation in the perspective of Law No. 24 of 2004 concerning the Deposit Insurance Corporation?. 2) What is the ... see more

This study aims to examine the factors a?ecting customer loyalty in Sumbawa city, Nusa Tenggara Barat province, Indonesia. This province become the driving factor of the Islamic bank market because it is dominated by 97% Muslims. Meanwhile, the ... see more

This study aims to determine the effect of customer reviews and celebrity endorsements on the purchase intention of local makeup brand products in Indonesia. This study has sample from 257 people, who are potential customers or consumers of local makeup b... see more

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