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69.128  Articles
1 of 6.914 pages  |  10  records  |  more records»
AbstractOrientation: Customers’ perceptions of service quality are influenced by the emotions exhibited by service personnel in service contacts. Hence, organisations expect service employees to portray emotions that that are desired by the employer, in a... see more

Businesses operating in the Global Financial Services Industry (GFSI) know the importance of protecting information assets from ever-growing security threats and risks. This paper aims at shedding light on the relationships between four relevant contextua... see more

The study focused on an assessment of third-party logistics service providers in the Zimbabwean retail industry. The study was guided by the study objectives that included establishing the need for third-party logistics service providers, to determine the... see more

En el presente trabajo se aplican herramientas de Control Estadístico de Calidad, habitualmente utilizadas en procesos productivos, a una empresa dedicada a la auditoría y que por tanto pertenece al sector servicios. La elección de las herramientas utiliz... see more

The results of the study of marketing aspects of the service quality are presented in the article, the scientifically-based approaches to assessment of the quality of services of perfume and cosmetic companies have been analyzed, the peculiariti... see more

AbstractOrientation: Since service quality is an important differentiator in the banking industry, it is essential to select suitable customer service centre staff, particularly those who are responsible for handling queries from clients who hold signific... see more

Due to the significant increase in IT-related power consumption and the resulting higher CO2 emissions, Green IT has gained considerable attention in industry and society in recent years. Green IT as an engineering paradigm encompasses the multi-faceted, ... see more

The purpose of this study is to examine and understand the effect of website design quality and service quality toward consumers’ repurchase intention in the Asian, European, American, and Australian e-commerce industry. This research implemented survey m... see more

Purpose of the article: Even if the health tourism is one of the niche tourisms, it demonstrates successful growth comparing to the general tourism, other niches sectors, such as eco, medical, sport, adventure and other forms of tourism. The purpose is to... see more

1 of 6.914 pages  |  10  records  |  more records»