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56.471  Articles
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THE EFFECT OF BANK IMAGE AND SERVICE QUALITY ON CUSTOMER SATISFACTION DIMEDIATION LOYALTY In the current merger process at Bank Syariah Indonesia, there is often a buildup of customers due to the migration process, many complain about various things ... see more

We are currently in the era of cutting-edge technology, the function of the banking industry to promote and maintain the economy of a country is very important. The services provided by Customer Service officers to customers are very closely related to co... see more

These points of research to analyze the effect of e-service quality and e-trust on customer satisfaction and loyalty of internet banking users. The population in this research was Bank of Kaltimtara customers who had used internet banking services. The sa... see more

Penelitian ini bertujuan untuk mengetahui pengaruh brand trust dan service quality untuk mengetahui pengaruh service satisfaction terhadap customer loyalty pada pengguna aplikasi Traveloka melalui layanan customer service. Unit analisis pada penelitian in... see more

This conceptual paper explores the impact of service-related attributes on customer satisfaction in Indonesian family dining establishments in Jakarta. This study is based on the SERVQUAL model, and a quantitative approach will be adopted using SmartPLS a... see more

This study aims to analyze the effect of product quality and service quality on repurchase intention with customer satisfaction as a mediating variable. population of customers Printing CV. Prima Anugerah Sejati as many as 372 in December 2020. This study... see more

Kartu Jakara Pintar (KJP) merupakan sebuah program bantuan dana pendidikan kepada warga yang tidak mampu dari pemerintah daerah DKI Jakarta yang pendistribusiannya dilakukan melalui Bank DKI. Penelitian ini bertujuan untuk mengetahui bagiaman strategi cus... see more

Consumer racial profiling, a phenomenon often described as bias behaviors towards customers directed by employees, is often overlooked by companies during employee training stages. The lack of research regarding this topic has caused a rift in customer se... see more

Currently the times and technological developments are increasingly rapid and sophisticated so that people use digital technology more to meet their needs. This study aims to determine the effect and simultaneous equations of e-service quality variables (... see more

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