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2.889  Articles
1 of 290 pages  |  10  records  |  more records»
We are currently in the era of cutting-edge technology, the function of the banking industry to promote and maintain the economy of a country is very important. The services provided by Customer Service officers to customers are very closely related to co... see more

A large number of banks let people be more free in choosing the best bank for their needs. People can freely switch from one bank to another which makes the loyalty level of bank customers decrease, even though the efforts and cost spent for maintaining t... see more

ABSTRACT This article examines the effect of Corporate Social Responsibility (CSR) programs on customer loyalty that is mediated by service quality, trust and electorinic customer satisfaction. Using a sample of 207 BUKU 4 bank customers in Indonesia who ... see more

Abstract. Nowadays competition has occured for different types of Industries, eithermanufacture or service Industries. Organization needs to have the right strategy to winthe the competition and sustain in the long run. Many people have increased theirawa... see more

This study empirically seeks to examine the role of strategic information system characteristics represented by four dimensions (reliability, cost, time, and flexibility) on customer service quality that represented by four dimensions as well (courtesy, c... see more

Overcrowding at emergency department with domination of non-emergency patient based on triage process could lead to the decrease of communication quality from the care giver. An approach through communication media at hospital should be optimized to fulfi... see more

The development of information technology is expected that companies can create a variety of innovations so as not to decline. The research objective is to find out how much influence the quality of telemarketing communication on customer satisfaction X h... see more

Kuningan City Mall is one of the property industry fields, namely a shopping mall that was established in 2012 in South Jakarta. Along with the development of the retail service industry, Kuningan City Mall is well aware of the importance of quality custo... see more

These days most of MSMEs have a quite good understanding of social media and how it works for their business. In Indonesia, Instagram is one of the best powerful tools to introduce and market their product instantly. However, social commerce face problems... see more

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