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114.841  Articles
1 of 11.485 pages  |  10  records  |  more records»
The purpose of this research are to see (1) the impact service quality on purchase intention, (2) the impact electronic word-of-mouth on purchase intention, (3) the impact brand image on purchase intention, and (4) the impact service quality on brand imag... see more

ABSTRACT This article examines the effect of Corporate Social Responsibility (CSR) programs on customer loyalty that is mediated by service quality, trust and electorinic customer satisfaction. Using a sample of 207 BUKU 4 bank customers in Indonesia who ... see more

In order to competitive and survive, businesses have to understand customers’ wants and desires. Today, banks are the cornerstone of finance sector and electronic banking services are becoming increasingly important in all areas. In accordance with this i... see more

The aim of this study was  evaluate the quality of electronic services of Parsian Insurance using E-S-QUAL tools for customers using electronic services. This research in dimension of time is sectional and in view of method is Survey Study.  In ... see more

This research is aimed to study the customers' satisfaction from the quality of services and how is the importance (desirable status) of any electronic services components of banks in the viewpoint of mentioned customers in governmental banks. The result ... see more

The purpose of this study is to investigate the influence of e-service quality on E-WOM through the mediating variable of e-satisfaction among Linkaja Syariah users in Malang City. Because the use of Linkaja Syariah in Malang City is very popular, researc... see more

This study measures the quality of Intellectual Property (IP) service accessed through websites (e-services) as the main characteristics of services. It is conducted by reviewing the expected service and the perceived service of service users. The researc... see more

Background Innovators have piloted improvements in communication, changed patterns of practice and patient empowerment from online access to electronic health records (EHR). International studies of online services, such as prescription ordering, online a... see more

Background Innovators have piloted improvements in communication, changed patterns of practice and patient empowerment from online access to electronic health records (EHR). International studies of online services, such as prescription ordering, online a... see more

1 of 11.485 pages  |  10  records  |  more records»