+2 MM articles scientifics and academics

52.154 Articles

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Managing patient loyalty through digital patient experience

Julia Famor Pratami, Vanessa Gaffar, Puspo Dewi Dirgantari, Chairul Furqon, Mari Maryati

This study aims at providing an understanding of the relationship between the digital experience of patients, innovation, and service quality to enhance patient loyalty to healthcare facilities in Indonesia. The data were then analyzed using the structura... see more

Journal of Eastern European and Central Asian Research (JEECAR) , 2021

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The Effect of Handling Complaint and Hospital Service Quality on Patient Satisfaction and Loyalty 10.18196/jmmr.93138

Siti Fatonah,Heny Palupi

The aim of this research is to investigate the effect of handling complaints and hospital service quality on patient satisfaction and patient loyalty. The sample of this study was patients at hospitals in the Sragen Regency, Central Java. This study used ... see more

Hospital Complain Handling | Hospital Service Quality | Patient Satisfaction | Patient Loyalty.

JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) , 2020

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Patient Information System and Doctor Competence in Increasing Satisfaction and Loyalty to Primary Level Health Service 10.18196/jmmr.8182

Nur Choirul Afif,Lusi Suwandari

The establishment of Puskesmas (Community Health Centers) aims to make it possible for communities to get quality services that are affordable for all levels of society. The things that are necessary to be improved in the services of Puskesmas are the qua... see more

SIM | Doctor Competence | Patient Satisfaction | Loyalty |

JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) , 2019

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Role of Satisfaction with Health Care Services in Increasing Patient Loyalty: an Ambulatory Setting

Citra Restia Yusri,Marlianti Hidayat,Henni Djuhaeni

Background: Health care providers must be able to provide services that can satisfy the patient. This encourages patient loyalty so that competitiveness can be preserved. This study aimed to examine the correlation of patients’ satisfaction to their loyal... see more

Ambulatory | health care service | patient loyalty | patient satisfaction

Althea Medical Journal , 2017

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The Effect of Quality Care on Patient Loyalty Mediated with Patient Satisfaction and Moderated by Age and Gender (Study in Outpatients at a Private Hospital)

Ricca Ricca,Ferdi Antonio

An increasingly competitive business climate and changes in patient behavior, fostering hospital managers to pay more attention in regard to factors that could affect patient loyalty. Quality care is well known as a major contributor to patient loyalty. T... see more

Age | Gender | Marketing Strategy | Patient Satisfaction | Private Hospital

International Journal of Applied Business and International Management , 2021

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Pengaruh Ketersediaan Obat dan Kualitas Pelayanan Farmasi terhadap Kepuasan dan Loyalitas Pasien Rawat Jalan (Studi pada Rumah Sakit Ibu dan Anak PKU Muhammadiyah Cipondoh, Tangerang)The Influence of Medicine Availability and Quality of Pharmaceutical Services to Satisfaction and Loyality of Patients (Study in Mother and Child Hospital PKU Muhammadiyah Cipondoh, Tangerang)

Nurmiwiyati Nurmiwiyati, Amelia Oktrivina DS, MGS Aritonang, Kosasih Kosasih

Customer satisfaction is the key to creating customer loyalty, as well as in-hospital services. This study will examine aspects of drug availability and quality of service and its effect on the satisfaction and loyalty of outpatients at PKU Muhammadiyah H... see more

Jurnal Surya Medika , 2020

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The effect of core and peripheral quality of satisfaction and loyalty of moderated patients by switching cost

Mesra Surya Ariefin,Andarwati Andarwati,Djumilah Hadiwidjojo

This study aims to examine and analyze the effect of core service quality and Peripheral service quality on patient satisfaction and loyalty at the RSUD Dr. Soegiri Lamongan which is moderated by switching costs. The number of samples in this study were 3... see more

core service quality | peripheral service quality | satisfaction | switching cost | loyalty

Management and Economics Journal (MEC-J) , 2019

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Effect of Marketing Mix Performance and Service Quality To Patient Loyality and Institutional Image and Implication On Hospital Performance (Survey on Police Hospital (Bhayangkara) in Indonesia)

RUSDIANTO .

A Research in the dissertation analysis model on the hospital’s performance through the marketing mix performance variable and the service quality that supported by patient loyalty creation and institution imaging, where the hospital’s performance that be... see more

Marketing mix performance | Service quality | Patients loyalty | Imaging | Hospital’s performance

Jurnal Bisnis dan Manajemen , 2015

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FROM REAL TO REEL: HOLLYWOOD’S CULTURE OF ORIENTALISM IN AND AROUND THE ENGLISH PATIENT / ROMAN, GERÇEKLIK VE FILM: INGILIZ HASTA VE HOLLYWOOD’UN ORYANTALIST KÜLTÜRÜ

Beyazit AKMAN

The English Patient, one of the seven movies that won the most Academy Awards in movie history, has naturally been subject to many studies in literature and film. Although the movie has mostly been acclaimed by movie critics and audiences, its loyalty to ... see more

Postcolonial studies | film studies | The English Patient | comparative literature | English literature and culture.

Selçuk Üniversitesi Edebiyat Fakültesi Dergisi , 2017

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