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136.905  Articles
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The primary goal of this study is the relationship between the electronic CRM (customer relationship management) with the relationship marketing. The statistical population includes all customers of Parsian Bank in Razavi Khorasan Province. The sample siz... see more

Today, due to increasing the spread used of card reader devices on the market, Welfare centers and services as well as increased the use of bank cards and also to coordinate with the competitive market to attract and keep customers to provide the better b... see more

Customer Relationship Management (CRM) turns out to be a relevant source of competitive advantage in a highly competitive scenario, as in the video game’s industry. Thereby, the main objective of this study is to develop and validate a scale to assess pla... see more

The implementation of Customer relationship Management (CRM) Systems has been increased within organizations for the purposes of increasing customer loyalty accompany with decreasing expenses and increasing revenues. The perception of the benefits associa... see more

Business development in Indonesia is currently growing, especially the home furnishing business because household furniture is one of the most important needs, especially in the household. This development requires companies to pay attention to the market... see more

E-commerce or online stores appear to provide convenience for the public in the field of information technology, Budi Luhur is a shop in the field of selling household needs such as cabinets, plate racks, spring beds, sofas, and electronics. But the probl... see more

The purpose of this study is to build soft devices for electronic customer relationship management (e-CRM) with the Framework of Dynamic method which will facilitate customer relationship management that can help relationships between stores and customers... see more

The purpose of this paper is to measure the effect of E-CRM on Organizations Performance. The Information technology plays an important role in every organization. And customer satisfaction needs to also be measured as a mediator to judge the efficiency. ... see more

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