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112.177  Articles
1 of 11.219 pages  |  10  records  |  more records»
This paper aims to examine the impact of service encounter quality on service value evaluation within a higher education context, especially in class learning process. Service encounter quality was approached with three dimensions, they are : instructor i... see more

For many researchers and marketers, customer satisfaction has become a critical success factor and carries an important aspect of business process. Culture is believed to be an important social influence which has significant impact on consumers and the w... see more

Evaluation of customers’ perception and satisfaction of service quality is widely acknowledged as being a favourable strategy in the hotel industry. In recent years, the hotels in India have encountered difficult times due to the increasing customer deman... see more

The educational problems faced by the Indonesian nation, one of which is the low quality of education at every level and unit of education, therefore special management is needed to improve the quality of educational services. This research aims to invest... see more

The aim of this research is to reveal the effect of organizational culture and empowerment correlated to work engagement as an intervening variable in relations to general affairs quality serviceability in term of directly nor indirectly, as well as consi... see more

This study aimed to examine the effect of Interpersonal Based Medical Service Encounters on Service Quality, Patient Satisfaction and Patient Trust. This study used a non-probability sampling with purposive sampling technique in which 200 respon... see more

Purpose of the Study: The purpose of this study review was to fill the literature gap into the customer quality control on restaurant food and beverage service, with the objective of identifying customer quality control methodologies within the hospitalit... see more

AbstractOrientation: Customers’ perceptions of service quality are influenced by the emotions exhibited by service personnel in service contacts. Hence, organisations expect service employees to portray emotions that that are desired by the employer, in a... see more

The development of information technology and telecommunications has penetrated into various sectors including health. With Mobile JKN, community administrative activities in managing JKN are easier. The study aims to an... see more

1 of 11.219 pages  |  10  records  |  more records»