SUMMARY
This study examined the influence of job characteristics and work life balance on job satisfaction and performance of female partners in Gojek Service in Mataram City. Specifically the purpose of this study was to determine the significance of the influence of job characteristics, work life balance, and job satisfaction on the performance of female partners, to know the significance of job characteristics and work life balance on job satisfaction, and to know the mediating role of variable job satisfaction in female partners in Gojek Service in Mataram City. The study population was 46 female partners in Gojek Service in Mataram City. This study uses structural equation model analysis (SEM analysis) with smartPLS applications. The results showed that job characteristics and job satisfaction had a significant positive effect on the performance of female partners, while work life balance did not significantly affect performance. Job characteristics and work life balance have a significant positive effect on job satisfaction. For the influence of mediation on job satisfaction, there is a full mediating role in the influence of work life balance on female partners performance, while the influence of job characteristics on the performance of female partners is found to have a partial mediation effect.