Jurnal Manajemen dan Pemasaran Jasa  

Febrina Annisa Fauziyah,Indah Fatmawati

This study aims to analyze the influence of store environment on impulse buying behavior with emotional states as intervening variable using Mehrabian-Russell’s model. The store environment variables in this study include time availability, atmospheric fa... see more

Golan Hasan

This study uses credibility, informative, hedonic/ pleasure and good for economy to analyze the effect of the consumers' attitude towards advertising. Methodology of data collection is done by attitude scale using questioner with the number of respondents... see more

Wenny Chandra Mandagie

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Andriani Nugraha,Sylvia Diana Purba

This study aims to explore the effect of job demands on turnover intention with job stress as mediating variable on employees that have been working less than sixth years. Sampling method used is the purposive-non probability sampling, where 100 employees... see more

Kabul Wahyu Utomo

This study tries to focus on testing about political skills as moderating variable to the relationship between demographic similarity especially ethnic and the quality of leader-member exchange. This study used the survey method and using by questionnaire... see more

Sutan Banuara,John Tampil Purba

The objective of the study was to analyze the growth of the number of domestic passengers in Indonesia based on emprical data of the last 12 years to forecast the number of domestic passenger for 2016-2021 by using panel data modeling with random effects ... see more

Kurniawati Chrisjatmiko,Danthy Margareth

The purpose of this research is to analyze the impact of philanthropy responsibility and ethical responsibility towards customer purchase behavior and customer loyalty on fast food restaurants. The research was conducted by using quantitative research des... see more

Netania Emilisa,Pandu Andi Wiguna,Advendi Simangunsong

This study aims to identify and measure the influence of knowledge management process on job performance mediated by knowledge management performance. The number of non managerial employees amounted 112 people as respondents. The method to collecting the ... see more

Glenda Avilla

The background of this study is to analyze the effect of transformational leadership and organizational justice on employee performance through employee reaction. The purpose of this study is to examine the influence of transformational leadership and org... see more

Jonathan Banjarnahor

This research analyzed the effects of service quality and customer experience to customer satisfaction and its impact on purchase intention of costumer internet services in West Jakarta. This research used hypothesis testing as a research design. The prim... see more