7 articles in this issue
Liem Ferryanto
This article provides a step by step process of executing analytical or computer based Design for Six Sigma using a Sliding Door project as an example. It comprises of identification of Voice Of the Customer (VOC), transformation of VOC to what it is call... see more
Hendry Raharjo
Six Sigma has been known to be a breakthrough business strategy to achieve customer satisfaction through defect reduction and cost optimization. A flawless product or service would, however, be of little value if it does not sell. Thus, it is of considera... see more
Desy Emilasari,Iwan Vanany
This paper describes the application of the Six Sigma methods is used in order to improve quality in manufacturing company that produce stationary product. DMAIC approach is utilized to analyze and improve 'Pocket Clear File' product since this product ha... see more
Rosna Laksimon,Henry Pribadi
High quality of service is imperative for competitiveness of a service industry. In order to provide much better service, a deeper research on quality service is a necessity. One interesting and challenging aspect in researchin service quality is about me... see more
E.V. Yuliana Wibisono,Y.M Kinley Aritonang,Yogi Tusuf Wibisono
One of the programs that can be used to improve the quality is Six Sigma program using DMAIC method. The research is performed at PT Baninusa Indonesia (PT. BN) producing the 2nd type of 4JA1 piston ring. The program is implemented to decrease the defect... see more
Jani Rahardjo,Indriati Bisono,Arie Gunawan Wibowo
The responsibility of Acquisition and Processing Unit in Petra Christian University Library is to handle books purchasing, processing the books, then hand them over to the circulation unit. To improve the unit performance, a new system was proposed using ... see more
Adriansyah Adriansyah,Yesmizarti Muchtiar,Noviyarsi Noviyarsi
The objective of this research was to minimize processing time in manufacturing using 5S (Seiri, Seiton, Seiso, Seiketsu, Shitsuke) method. As well as quality, processing time is one of the important points to consider. Improvement had been done in every ... see more