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80.931  Articles
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Previous studies identified numerous performance predictors of employees in public sector organizations. The literature on the relationship between religiosity and public service motivation in organizations is limited. Therefore, this study aimed to addre... see more

This article takes information technology as a key factor in increasing the competitiveness of the services sector and analyzes the relationship between GDP and service volume, service volume and number of Internet users using empirical methods during the... see more

Objectives: This study aims to understand the relationship between financial technology, digital economy, and performance of the financial services sector; as well as to find out the role of digital economy as a mediator in the relationship between financ... see more

This study explores the exclusion of informal micro-enterprises from the provision of basic urban infrastructure services in Duncan Village in East London, South Africa. It focuses on the informal food sector, which is dominated by women who are often hel... see more

En el presente trabajo se aplican herramientas de Control Estadístico de Calidad, habitualmente utilizadas en procesos productivos, a una empresa dedicada a la auditoría y que por tanto pertenece al sector servicios. La elección de las herramientas utiliz... see more

Interpreters in public-sector services in Norway report that they sight translate almost every day; a mode of translation that requires well-developed reading skills. Nevertheless, in interpreter training programs and assessments, reading skills seem so f... see more

One of heatlh policies implemented by the hospital is the minimum service standards (MSS). MSS is a benchmark of hospital service quality in providing services to the public. Talking about health service quality problem, it was found out as the field fact... see more

The not-for-profit disability services sector faces many challenges. The shift in funding arrangements from a supply-model, to a demand-model, has triggered the reassessment of organisational activity. This paper analyses these challenges, and seeks to st... see more

The purpose of this study was to examine the relationship between service quality, trust and satisfaction in thebanking sector. Specifically, the dimensions of service quality were modeled to have direct influence on bothsatisfaction and trust. An empiric... see more

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