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21  Articles
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The continued lacklustre performance of small and medium enterprises (SMEs) in South Africa has brought the quest for lasting solutions. One of the options available is to tap into the areas of leadership and supply chain management (SCM) as potential sou... see more

AbstractPurpose: With rapid changes in technology and the globalisation of markets, firms, especially small to medium enterprises (SMEs), require support to adapt to technology and make use of e-procurement functions to develop competitive advantages. Inf... see more

There is ample space for further human resource based research in the service industry sector in South Africa. For that reason, this study developed and tested a conceptual framework that linked employee well-being to four organisational climate factors; ... see more

There remains a constant need for further empirical research on organisational performance in the public sector, in a bid to generate current and relevant solutions. Such an approach could be a panacea for performance-related problems that continue to aff... see more

There remains a need to provide empirically derived and updated information on the influence of store image factors on both the satisfaction as well as the loyalty of customers that is specifically customised to the South African context. This study exami... see more

This study explored procurement challenges faced by municipalities in South Africa. A qualitative approach was adopted in which semi-structured interviews were employed to elicit information regarding procurement related challenges encountered by municipa... see more

This study investigated the factors that contributed to the unsuccessful implementation of the Balanced Scorecard in a provincial government department in South Africa. The study was inspired by the unsatisfactory attempt to introduce the Balanced Scoreca... see more

The determinants of how and why people shop has been a topical matter to many people for many years. This had a stimulus effect on the development and proliferation of a diversity of consumer typologies. The purpose of this study was to develop a typology... see more

Organisational performance in the public sector in South Africa remains an issue of concern, due to the fact that most government departments continue to perform below the expected standard. This presented an impetus to conduct research on organisational ... see more

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