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7.734  Articles
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This study aims to identify and analyze service excellence which has a positive and significant partial effect on user satisfaction, to determine and analyze complaint handling which has a positive and significant partial effect on user satisfaction and t... see more

The purpose of this study was to assess the influence of consumer complaints handling on consumer satisfaction in dairy milk processors in Kenya. The study population was 384 consumers from 15 major supermarkets chains in Kenya. Primary data was sought fr... see more

Low Back Pain is an acute pain in the fifth lumbar area and saclaris (L5-S1). It is a musculoskeletal disorder that usually caused by various musculoskeletal diseases, psychological disorders, and incorrect mobilization. There are still high cases of Low ... see more

The aim of this research is to investigate the effect of handling complaints and hospital service quality on patient satisfaction and patient loyalty. The sample of this study was patients at hospitals in the Sragen Regency, Central Java. This study used ... see more

This research aims to analyze the effect of bank commitment, bank communication, and handling customer complaint on customer loyalty through customer satisfaction. This is a correlational research that uses a quantitative approach by applying SEM (Structu... see more

Cases of complaints in the outpatient installation of Permata Blora Hospital continue to increase and continue to repeat during the Covid-19 pandemic. The number of complaints that come in requires complaint handling to maintain patient satisfaction. This... see more

Implementasi BSC TI berbasis COBIT 2019 pada unit Business Complaint Handling Divisi Solution, Delivery and Assurance merupakah sebuah langkah divisi untuk dapat mengetahui performansi kinerja dalam bidang teknologi informasi (TI). Pada penelitian sebelum... see more

Complaints from online driver-partners against online transportation companies tend to occur frequently about the services provided. Online transportation companies are required to reduce service failures that occur. The complaints from the driver-partner... see more

The study is aimed to understand the impact of customer relationship management (CRM) practices and strategies on Customer loyalty. Many research work being carried out in Asia and Middle East on several service sectors, such as Banking, Telecommunication... see more

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