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74.423  Articles
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The purpose of this study was to analyze the service quality of government hospitals in Palembang based on the user's perspective and the determining factors as well as the influence of service quality on service user satisfaction of government hospitals ... see more

Objectives: This study was conducted to analyze the success of ERP implementation and user satisfaction after using the ERP system at flexible packaging manufacturing companies.Methodology: This study uses a quantitative method with causal analysis using ... see more

Interpersonal communication or interpersonal communication in communication studies is defined as the process of exchanging information between two or three people, as this communication event occurs a lot in everyday life, both in schools, offices and in... see more

The purpose of this study was to see the perception of the use the educational service system at the Faculty of Economics, Universitas Negeri Jakarta, using the DeLone and McLean model. The samples of this study were final year students and graduate stude... see more

Nowadays technology grow extremely fast and it is helpful in communication and transactions, this effect to human behavior that people consider using technology intentively in daily activites cause of its facilities, one of facilities is digital economic ... see more

The purpose of this study is to analyze the influence of service quality and corporate image directly to the satisfaction of postal service users, to analyze the influence of service quality and corporate image directly to the loyalty of postal service us... see more

These points of research to analyze the effect of e-service quality and e-trust on customer satisfaction and loyalty of internet banking users. The population in this research was Bank of Kaltimtara customers who had used internet banking services. The sa... see more

The purpose of this study is to investigate the influence of e-service quality on E-WOM through the mediating variable of e-satisfaction among Linkaja Syariah users in Malang City. Because the use of Linkaja Syariah in Malang City is very popular, researc... see more

This research aims to find out the influence of system quality and service quality of  distance learning system on user satisfaction and the achievement of learning outcomes of trainees during the covid-19 pandemic era at the Financial Education and ... see more

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