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15.929  Articles
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The need for public services is currently increasing both in quantity and quality. In public service, employees need high job satisfaction because if they are satisfied with their work, they will be happy to do their duties and obligations to provide good... see more

This is a comparative study. Here the researcher has made a comparison of customers’ satisfaction of Banglalink and Grameen Phone. A structured questionnaire is prepared to collect primary data from 200 customers (100 GP and 100 BL) in the Sylhet City of ... see more

The aim of this research is to study about the impact level of service quality dimensions such as empathy, responsiveness, assurance, reliability, and tangibles on satisfaction and loyalty of the internet service consumers. The research was performed betw... see more

Experiential marketing is a new marketing technique that focuses on the use of the five senses in the production of goods and provision of services in order to create an enjoyable experience for customers. This research seeks out to study the impact of br... see more

This research is aimed to study the customers' satisfaction from the quality of services and how is the importance (desirable status) of any electronic services components of banks in the viewpoint of mentioned customers in governmental banks. The result ... see more

Loyalty is a deep commitment to repurchase a product or service that becomes a preference consistently in the future by repurchasing the same product. The problem formulation in this study is how are the direct and indirect effects of services quality thr... see more

Mobile technology has begun to transform the way young retail consumers shop, allowing them more intermediate control over purchasing process. With competition accelerating in retail industry, mobile devices have been used widely in delivering value-added... see more

The Siantar Express train is one of the transportations used by the people of Medan city to travel to Pematang Siantar and vice versa.  The objective of this study is to test and analyze the effect of service quality, price on customer satisfaction a... see more

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