SUMMARY
ENGLISH ABSTRACT: The aim of this paper is to design a conceptual framework of e-maintenance based on a hybrid system approach, and to analyse its characteristics and the effects of the system on maintenance and business performances. The Interactive Electronic Technical Manual is recognized as an effective e-learning tool and the main maintenance-related component of the framework. The major benefits of the developed framework are an automated process of data entry, maintenance of data consistency, decreased data redundancy, and customised reporting. The proposed conceptual framework should be suitable for maintenance and logistics engineers who intend to develop e-maintenance in industrial sites.AFRIKAANSE OPSOMMING: Die doelwit van hierdie artikel is om n konseptuele raamwerk vir e-instandhouding gebaseer op n hibriede stelselbenadering te ontwerp. Daarna word die eienskape van die stelsel ontleed asook die effek daarvan op instandhouding en ondernemingsprestasie. Die interaktiewe elektroniese tegniese handleiding is n erkende hulpmiddel e-leerhulpmiddel. Die belangrikste voordele van die ontwikkelde raamwerk behels n geoutomatiseerde proses vir datavaslegging, die byhou van data, verminderde data-oortolligheid en doelgemaakte verslagdoening. Die voorgestelde konseptuele raamwerk is toepaslik vir instandhoudings- en logistieke ingenieurs wat e-instandhouding wil ontwikkel vir industrie toepassings.