SUMMARY
Purpose: The objectives of this study is to analyse the effect of competency, organizational culture, and motivation on the performance of functional officers of Surabaya Tanjung Perak Customs Office.Design/methodology/approach: The data analysis technique used was multiple regression analysis.Findings: Employee competency is reflected in performance, good competency creates good performance.Research limitations/implications: The population in this study was 38 functional officers of Surabaya Tanjung Perak Customs Office. Practical implications: 1) competency affects the performance of functional officers of Surabaya Tanjung Perak Customs Office, 2) organizational culture affects the performance of functional officers of Surabaya Tanjung Perak Customs Office, 3) motivation affects the performance of functional officers of Surabaya Tanjung Perak Customs Office, 4) competency, organizational culture and motivation affect the performance of functional officers of Surabaya Tanjung Perak Customs Office.