SUMMARY
RESUMOO setor de serviços tende a ser competitivo e complexo, o que faz as empresas buscarem um diferencial de mercado. Nesse aspecto, a liderança se apresenta como um elemento importante nesse processo. Assim, o presente artigo teve como principal objetivo descobrir quais direcionamentos estão seguindo as pesquisas que abordam a liderança para inovação nos setores de turismo/hospitalidade/lazer. Realizou-se uma revisão integrativa na base de dados Scopus, com os descritores <leadership>, <innovation>, <tourism>, <hospitality>, <leisure>. Onze artigos foram considerados para análise. Os resultados mostraram que os estudos tendem a ser recentes, fazendo uso maior da Liderança Transformacional. A inovação que a liderança exerce está mais voltada para trabalhar o ambiente da organização, dar atenção aos recursos humanos, lidar com problemas característicos do setor, e agir em nível de destinos turísticos. Sugere-se que pesquisas futuras utilizem outras bases de dados, que se aproveitem da lacuna existente no setor de lazer e que sejam utilizadas outras teorias de liderança.PALAVRAS-CHAVETurismo; Hospitalidade; Liderança; Inovação; Revisão Integrativa. ABSTRACTService industry is a complex and competitive market, and companies are seeking a competitive advantage, such the leadership. The aim here was to find out which way the researches that address leadership for innovation in the tourism / hospitality / leisure industries are taking place. The study used an integrative review in the Scopus database with the descriptors <leadership>, <innovation>, <tourism>, <hospitality>, <leisure>. Eleven articles were considered for analysis. The studies tend to be recent, and use to contemplate the Transformational Leadership theory. The leadership help the hospitality and tourism industries achieve innovation on working with the organization's environment, paying attention to human resources, dealing with problems characteristic of the service industry, and acting in the tourist destinations level. It is suggested that future research uses other databases, seize the opportunity of the gap in the leisure industry and other use other leadership theories.KEYWORDSTourism; Hospitality; Leadership; Innovation; Integrative Review. AUTORIALeonardo Lincoln Leite de Lacerda – Mestre. Doutorando no Programa de Pós-Graduação em Engenharia e Gestão do Conhecimento, Universidade Federal de Santa Catarina, Florianópolis-SC, Brasil. Orcid: https://orcid.org/0000-0003-2730-1746 E-mail: leolllacerda@yahoo.com.brCristiano José Castro de Almeida Cunha – Doutor. Professor na Universidade Federal de Santa Catarina, Florianópolis-SC, Brasil. Currículo: http://lattes.cnpq.br/158614146555905 E-mail: 01cunha@gmail.comAlexandre Augusto Biz – Doutor. Professor na Universidade Federal de Santa Catarina, Florianópolis-SC, Brasil. Orcid: https://orcid.org/0000-0003-3235-9328 E-mail: bizdetur@gmail.com REFERÊNCIASAhuja, G., Lampert, M. C., & Tandon, V. (2008). Moving beyond Schumpeter: management research on the determinants of technological innovation. Academy of Management Annals, 2(1), 1-98. LinkAvolio, B., & Bass, B. (1991). The Full Range Leadership Development Programs: basic and advanced manuals. Binghamton, New York: Bass, Avolio Associates.Baggio, R., & Cooper, C. (2010). Knowledge transfer in a tourism destination: The effects of a network structure. Service Industries Journal, 30(10), 1757-1771. LinkBagiran Ozseker, D. (2019). Towards a model of destination innovation process: an integrative review. The Service Industries Journal, 39(3-4), 206-228. LinkBarnett-Page, E., & Thomas, J. (2009). Methods for the synthesis of qualitative research: a critical review. BMC Medical Research Methodology, 9(1). LinkBarreto, L. M. T. S., Kishore, A., Reis, G. G., Baptista, L. L., & Medeiros, C. A. F. (2013). Cultura organizacional e liderança: uma relação possível? Revista de Administração, 48(1), 34-52. LinkBass, B. (2000). Two decades of research and development in transformational leadership. European Journal of Work and Organizational Psychology, 8(1), 9-32. LinkBass, B., & Avolio, B. J. (1993). Transformational leadership and organizational culture. Public Administration Quarterly, 17(1), 112-121. LinkBoes, K., Buhalis, D., & Inversini, A. (2015). Conceptualizing smart tourism destination dimensions. In: L. Tussyadiah & A. Inversini (eds). Information and communication technologies in tourism 2015. pp. 391-403. Springer.Braun, P., & Hollick, M. (2006). Tourism skills delivery: Sharing tourism knowledge online. Education and Training, 48(8/9), 693-703. LinkBryman, A. (1992). Charisma and leadership in organizations. London: Sage.Cameron, K. S., & Quinn, R. E. (2006). Diagnosing and changing organizational culture. San Francisco: Jossey-Bass.Cooper, C. (2006). Knowledge management and tourism. Annals of Tourism Research, 33(1), 47-64. LinkCzernek, K. (2017). Tourism features as determinants of knowledge transfer in the process of tourist cooperation. Current Issues in Tourism, 20(2), 204-220. LinkDay, D. V. (2000). Leadership development: A review in context. The Leadership Quarterly, 11(4), 581-613. LinkDurmusoglu, S. S., Nayir, D. Z., Chaudhuri, M., Chen, J., Joens, I., & Scheuer, S. (2018). Barriers to firm service innovativeness in emerging economies. Journal of Services Marketing, 32(7), 925-944. LinkEisenbeiss, S. A., Van Knippenberg, D., & Boerner, S. (2008). Transformational leadership and team innovation: integrating team climate principles. Journal of Applied Psychology, 93(6), 1438-1446. LinkErgeneli, A., Gohar, R., & Temirbekova, Z. (2007). Transformational leadership: its relationship to culture value dimensions. International Journal of Intercultural Relations, 31(6), 703-724. LinkFoglieni F., Villari, B. & Maffei, S. (2018). Designing Better Services: A strategic approach from design to evaluation. Cham: Springer International Publishing AG.García-Morales, V., Matías-Reche, F., & Hurtado-Torres, N. (2008). In?uence of transformational leadership on organizational innovation and performance depending on the level of organizational learning in the pharmaceutical sector. Journal of Organizational Change Management, 21(2), 188-212. LinkGil, A. C. (2008). Métodos e técnicas de pesquisa social. São Paulo: Atlas.Gumusluoglu, L., & Ilsev, A. (2009). Transformational leadership, creativity, and organizational innovation. Journal of Business Research, 62(4), 461-473. LinkHarris, L. C., & Reynolds, K. L. (2004). Jaycustomer behavior: an exploration of types and motives in the hospitality industry. Journal of Services Marketing, 18(5), 339-357. LinkHassi, A. (2019). Empowering leadership and management innovation in the hospitality industry context: The mediating role of climate for creativity. International Journal of Contemporary Hospitality Management, 31(3), 1785-1800. LinkHauck, J., & Prügl, R. (2015). Innovation activities during intra-family leadership succession in family firms: An empirical study from a socioemotional wealth perspective. Journal of Family Business Strategy, 6(2), 104-118. LinkHertog, P. den (2000). Knowledge-intensive business services as co-producers of innovation. International Journal of Innovation Management, 4(4), 491-528. LinkHjalager, A. M. (1997). Innovation patterns in sustainable tourism. An analytical typology. Tourism Management, 18(1), 35-41. LinkHjalager, A. M. (2002). Repairing innovation defectiveness in tourism. Tourism Management,23(5), 465-474. LinkHjalager, A. M. (2010). A review of innovation research in tourism. Tourism Management, 31(1), 1-12. LinkHouse, R., Javidan, M., Hanges, P. & Dorfman, P. (2002). Understanding cultures and implicit leadership theories across the globe: an introduction to project Globe. Journal of World Business, 37(1), 3-10. LinkJulien, P.-A. (2010). Empreendedorismo regional e a economia do conhecimento. São Paulo: Saraiva.Kanter, R. M. (1995). World class: Thriving locally in the global economy. London: Simon & Schuster.Kark, R. (2011). Games managers play: Play as a form of leadership development. Academy of Management Learning & Education, 10(3), 507-527. LinkKeller, P. (2002). Innovationen im Tourismus. In: T. Bieger, & C. Laesser (Orgs.).Jahrbuch 2001/2002-Schweizerische Tourismuswirtschaft, pp. 179-197. IDT-HSG, St. Gallen.Lastres, H. M. M., & Albagli, S. (1999). Informação e Globalização na Era do Conhecimento. Rio de Janeiro: Campus.Malek, A., & Costa, C. (2015). Integrating communities into tourism planning through social innovation. Tourism Planning & Development, 12(3), 281-299. LinkMartínez-Pérez, Á., García-Villaverde, P. M. & Elche, D. (2016). The mediating effect of ambidextrous knowledge strategy between social capital and innovation of cultural tourism clusters firms. International Journal of Contemporary Hospitality Management, 28(7), 1484-1507. LinkMasood, S. A., Dani, S. S., Burns, N. D., & Backhouse, C. J. (2006). Transformational leadership and organizational culture: the situational strength perspective. Journal of Engineering Manufacture, 220(6), 941-949. LinkMccall, J. R., & Morgan, W. (2004). Leadership development through experience. Academy of Management Perspectives, 18(3), 127-130. LinkMccall, M. & Hollenbeck, G. (2002). Developing Global Executives. Cambridge, MA: Harvard Business School Press.Monteiro, I., & Sousa, F. (2008). A liderança inovadora na hotelaria algarvia. Revista de Gestão dos Países de Língua Portuguesa, 7(2), 68-78. LinkNardelli, G. (2017). Innovation dialectics: An extended process perspective on innovation in services. The Service Industries Journal, 37(1), 31–56. LinkNorthouse, P. G. (2004). Leadership: Theory and Practice. Thousand Oaks: Sage.Ottenbacher, M. (2007). Innovation management in the hospitality industry: different strategies for achieving success. Journal of Hospitality and Tourism Research, 31(4), 431-454. LinkOttenbacher, M. C., & Harrington, R. J. (2009). Institutional, cultural and contextual factors: potential drivers of the culinary innovation process. Tourism and Hospitality Research, 9(3), 235-249. LinkPechlaner, H., Fischer, E., & Hammann, E.-M. (2006). Leadership and Innovation Processes - Development of Products and Services Based on Core Competencies. Journal of Quality Assurance in Hospitality & Tourism, 6(3-4), 31-57. LinkPetrou, A., & Daskalopoulou, I. (2013). Social capital and innovation in the services sector. European Journal of Innovation Management, 16(1), 50-69. LinkPolaine, A., Lovlie, L., & Reason, B. (2013). Service Design: From insight to implementation. New York: Rosenfeld.Polese, F., Botti, A., Grimaldi, M., Monda, A., & Vesci, M. (2018). Social innovation in smart tourism ecosystems: how technology and institutions shape sustainable value co-creation. Sustainability, 10(1), 140-160. LinkRiggio, R. E. (2008). Leadership development: The current state and future expectations. Consulting Psychology Journal: Practice and Research, 60(4), 383-392. LinkSchuckert, M., Kim, T. T., Paek, S., & Lee, G. (2018). Motivate to innovate: How authentic and transformational leaders influence employees’ psychological capital and service innovation behavior. International Journal of Contemporary Hospitality Management, 30(2), 776-796. LinkSchumpeter, J. A. (1934). The theory of economic development. Cambridge, MA: Harvard University Press.Serrat, O. (2010). Understanding complexity. Asian Development Bank, 66, 1-9. LinkSiddaway, A. P., Wood, A. M., & Hedges, L. V. (2019). How to do a systematic review: a best practice guide for conducting and reporting narrative reviews, meta-analyses, and meta-syntheses. Annual Review of Psychology, 70(1), 747-770. LinkSilva, L. M. T. (2008). Cultura organizacional e qualidade dos serviços turísticos: um estudo no setor de restaurantes. Dissertação. Mestrado em Administração, Universidade Federal do Rio Grande do Norte, Natal, Rio Grande do Norte, Brasil. LinkSimmonds, D., & Tsui, O. (2010). Effective design of a global leadership programme. Human Resource Development International, 13(5), 519-540. LinkSipe, L. J. (2016). How do senior managers influence experience innovation? Insights from a hospitality marketplace. International Journal of Hospitality Management, 54(1), 75-83. LinkSlåtten, T., & Mehmetoglu, M. (2015). The effects of transformational leadership and perceived creativity on innovation behavior in the hospitality industry. Journal of Human Resources in Hospitality & Tourism, 14(2), 195-219. LinkSobel, J. (2002). Can we trust social capital? Journal of Economic Literature, 40(1), 139-154. LinkSørensen, F. (2007). The geographies of social networks and innovation in tourism. Tourism Geographies: An International Journal of Tourism Space, Place and Environment, 9(1), 22-48. LinkSorensen, J. B. (2002). The strength of corporate culture and the reliability of firm performance. Administrative Science Quarterly, 47(1), 70-91. LinkSouza, M. T. De, Silva, M. D. Da, & Carvalho, R. de. (2010). Revisão Integrativa: o que é e como fazer? Einstein, 8(1), 102-106. LinkStogdill, R. M. (1974). Handbook of Leadership: A survey of the literature. New York Free Press.Sundbo, J., & Gallouj, F. (1998). Innovation in services. Report of the Project Services in Innovation, Innovation in Services – Services in European Innovation Systems (SI4S), STEP group. LinkThomson, G. A. (2007). Review of transformational leadership models and its linkage to the scholarship/practice/leadership model, 2007. The Selected Works of Dr. Grace S. Thomson. LinkTranfield, D., Denyer, D., & Smart, P. (2003). Towards a methodology for developing evidence informed management knowledge by means of systematic review. British Journal of Management, 14(3), 207-222. LinkTrunfio, M., & Campana, S. (2019). Drivers and emerging innovations in knowledge-based destinations: Towards a research agenda. Journal of Destination Marketing & Management, 14. LinkWest, M. A. (1990). The social psychology of innovation in groups. In: M. A. West e J. L. Farr (Eds.). Innovation and Creativity at Work, Psychological and Organizational Strategies. pp. 309-333. Chichester : John Wiley & Sons.Yang, J. -T. (2007). Knowledge sharing: Investigating appropriate leadership roles and collaborative culture. Tourism Management, 28(2), 530-543. LinkZach, F. (2012). Partners and innovation in american destination marketing organizations. Journal of Travel Research, 51(4), 412-425. LinkZach, F. (2016). Collaboration for innovation in tourism organizations: leadership support, innovation formality, and Communication. Journal of Hospitality & Tourism Research, 40(3), 271-290. LinkZaidi, I., & Bellak, B. (2019). Leadership development for international crises management: the whole person approach. Journal of Peacebuilding & Development, 14(3), 256-271. LinkZapalska, A. M., & Brozik, D. (2015). The life-cycle growth and development model and leadership model to analyzing tourism female businesses in Poland. Problems and Perspectives in Management, 13(2), 82-90. LinkZapalska, A. M., Brozik, D., & Zieser, N. (2015). Factors a?ecting success of small business enterprises in the Polish tourism industry. Tourism, 63(3), 365-381. LinkZumitzavan, V. (2014). The impact of different styles of ‘personal knowledge management’ and ‘leadership’ on ‘organisational performance’: a case of healthcare industry in Thailand. WSEAS Transactions on Business and Economics, 11(1), 430-441. Link PROCESSO EDITORIALRecebdo: 13 FEV 20; Aceito: 30 NOV 20