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4.921  Articles
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Service can be said to be good, if the service can meet passenger satisfaction, satisfaction is achieved if the service received by passengers can exceed what is expected. In Fuzzy Logic, decision making is done by using an inference system called the fuz... see more

Companies like these services are important to improve the quality of services provided to customers. In this case it is very useful for companies to plan ahead. For this reason, PT. Enchantment Denar has a different way to assess customer satisfaction. I... see more

This study aims to analyze the level of service quality and prioritize improvements. The method that used in this study is service quality (SERVQUAL) combined with fuzzy concepts to find out the gap between expectations and consumer perceptions through fi... see more

Bengkel Alva Jaya Motor merupakan salah satu perusahaan yang bergerak di bidang jasa service sepda motor. Dalam menghadapi persaingannya pihak perusahaan harus dapat memenuhi harapan dari konsumen, supaya konsumen puas dengan pelayanan yang diberikan. Mak... see more

Online transportation responds to people's needs in relation to public transport. Online transportation, which in this context is Grab and Go-Jek, is an alternative that is favored by many people, especially in the Cirebon area. This study aims to measure... see more

ABC Clinic experienced a decrease in the number of consumers from 2019 to 2020 by 76%, thiscaused a loss to ABC Clinic. The purpose of this study was to determine the cause of the decline in thenumber of consumers at ABC Clinic and provide suggestions tha... see more

Non-cash transactions are increasingly being used because they provide convenience and speed in conducting transactions. The development of technology on smartphones makes non-cash transactions can be easily used by anyone with the Digital Wallet service.... see more

Setiap mahasiswa tentunya ingin mendapatkan kualitas pelayanan pendidikan yang optimal dan sesuai dengan harapan mahasiswa. Oleh karena itu, perlu dilakukan pengukuran untuk mengetahui seberapa besar tingkat puas atau tidaknya mahasiswa terhadap kualitas ... see more

AbstractLaboratory is one of the supporting facilities in im[roving the learning process. Problems found by students regarding the information system laboratory facilities at STMIK Indonesia Padang are the computers that suddenly die when operated, the le... see more

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