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28.714  Articles
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The background of this research is how to winning the competitions in banking industry sector, build a relationship and make customers to be loyal, to makes banking managers must strive to develop their strategy to achieve customer loyalty. The ... see more

The background of this research is how to winning the competitions in banking industry sector, build a relationship and make customers to be loyal, to makes banking managers must strive to develop their strategy to achieve customer loyalty. The ... see more

This study aims to investigate the mediating role of customers' satisfaction on the effect of communication and conflict handling on long-term customers' loyalty in the banking sector in Riau Island Province. As part of the implementation of Customer Rela... see more

AbstractThe primary objective of this article is to compare the influence of trust, commitment, and conflict-handling on customer loyalty through the intervening role of Customer Relationship Management (CRM) in the life and non-life insurance sector of S... see more

AbstractThe objective of this exploratory study was to establish, through the application of the Rahim Organisational Inventory (ROC II) instrument, how the gender and age status of owners/managers of small businesses relate to the application of differen... see more

During the handling of the Covid-19 pandemic, the Indonesian government has shown a power contestation. The pandemic turned out to be a stage for actors and policymakers. Some policymakers use the economic approach as power, politics, and regional interes... see more

This study aims to determine the map of potential inter-village conflicts, identify various factors triggering inter-village conflicts and formulate strategies for handling inter-village conflicts that occur in Bima Regency, West Nusa Tenggara Province. T... see more

This article is aimed to analyze the need for handling social conflict through the planting of tolerance values in multicultural societies that in line with statutory provisions. It is a socio-religious study that, to some extent, applies a legal approach... see more

The purpose of this study is to determine which and how often conflict management strategies are used in case of any conflict situations by school principals attending primary schools. This study aims to identify to what extent the school administrators u... see more

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