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Yuni Winarti, Sumitro Sarkum, Abd. Halim    

This study investigates the effect of product innovation attributes (Relative advantage, Complexity, Compatibility, Trialability, and observability) on customer satisfaction and loyalty with experience as a moderator between customer satisfaction and bra... see more


Gisela Demo,Leonardo Batelli,Pedro Albuquerque    

Customer Relationship Management (CRM) turns out to be a relevant source of competitive advantage in a highly competitive scenario, as in the video game’s industry. Thereby, the main objective of this study is to develop and validate a scale to assess pl... see more


Tundung Subali Patma,Nilawati Fienaningsih,Karisma Sri Rahayu,I Gusti Lanang Suta Artatanaya    

Introduction/Main Objectives: The existence of technological advances in online transportation provides benefits to the community, and especially for the culinary industry; consumers no longer have to go to restaurants to buy food; it can be ordered thro... see more


Ali Abou Ali,Alaa Abbass,Nihal Farid    

This paper inspects the relationship between purchase intention in social media context and relevant factors namely: trust, perceived risk, online behavioral advertising, and social commerce constructs. Using judgmental sampling technique, 384 questionna... see more


Tamara Rajic, Isidora Miloševic, Ana Rakic    

Research question: This study aims to investigate the determinants of customer loyalty in a European emerging economy’s health care setting. Motivation: In spite of a rising research interest in the determinants of patients’ loyalty over previous years, ... see more

Revista: Management