SUMMARY
The presentation offers observations related to heritage natural and cultural site visitor management interventions. Observations include the need for the more robust planning and management frameworks and processes that permit and guide discussion among the different constituencies; making the diverse values usually contained in the tourism and conservation dynamic explicit. The presentation suggests processes that encourage, because of economic and social self-interest, essential links between heritage site management, local communities and the tourism industry. It suggests training needs for implementing these frameworks and processes.