Organizational Performance From The Knowledge Management Perspective, An Approach To Its Measurement

SUMMARY

This article presents the initial results of the research entitled "Organizational performance measurement and knowledge management in public higher education institutions, based on artificial intelligence techniques", developed by the author. An approximation of the measurement of organizational performance represented through knowledge management variables, specifically, intellectual capital, is shown. A measurement tool is proposed applying the theory of fuzzy logic, where initially the relationship between organizational performance and knowledge management is considered, through the identification and definition of variables that will be part of the proposed tool. Measurement indices are proposed to identify the degree of belonging and the parameters for each variable are defined. As a result, the guidelines for the development of a tool that establishes the measurement of organizational performance based on practices implemented within the organization are proposed.