SUMMARY
In automated storage and retrieval systems (AS/RSs), the utilization of intelligent algorithms can reduce the makespan required to complete a series of input/output operations. This paper introduces a simulation optimization algorithm designed to minimize the makespan in a realistic AS/RS commonly found in the steel sector. This system includes weight and quality constraints for the selected items. Our hybrid approach combines discrete event simulation with biased-randomized heuristics. This combination enables us to efficiently address the complex time dependencies inherent in such dynamic scenarios. Simultaneously, it allows for intelligent decision making, resulting in feasible and high-quality solutions within seconds. A series of computational experiments illustrates the potential of our approach, which surpasses an alternative method based on traditional simulated annealing.