5 articles in this issue
Robert L. Johnson
The Social Networking (SN) phenomena has developed relatively overnight and is continuing to develop at an exponential pace. It allows for innovative new methods of disseminating and collecting information in ways never before dreamed possible by corporat... see more
Karen L. Harper
This paper introduces the use of service science to maximize profitability by providing service transparency across lines of business in a financial operating environment. The concept of a live collector that runs in the cloud is presented. The collector ... see more
Nelson Barber, Raymond Goodman, Jr.
Service quality is an essential strategy for success and survival in today's competitive environment. Earlier discussions emphasized what service quality meant to customers and how to develop strategies to meet customer expectations. More recently, the fo... see more
James T. Bartholomew, David. A. Collier
The global economic impact of basketball is measured in tens of billions of dollars and requires the efficient use of resources to maximize success on and off the court. Today, coaches, players, investors, and owners need to take full advantage of modern ... see more
Harry Katzan, Jr.
This paper is a conspectus of service design for service scientists.Historically, science has been concerned with the discovery and study of natural and socially developed phenomena, and the role of design has been to create new artifacts and processes an... see more