Home  /  Jurnal Kawistara  /  Vol: 10 Núm: 2 Par: 0 (2020)  /  Article
ARTICLE
TITLE

Pengaruh Knowledge Management terhadap Pengembangan Sumber Daya Manusia dan Kinerja Karyawan Perhotelan di Sulawesi Selatan

SUMMARY

Many studies have linked knowledge management and human resource development to create standardized services. However, the relationship between the two in the hospitality industry is still lacking as an object of research. The purpose of this study was to analyze the influence of knowledge management on the development of hospitality HR in South Sulawesi. This research uses a quantitative approach with inferential statistical analysis. This research was conducted in three selected districts, namely, Bone Regency, Soppeng Regency, and Wajo Regency, which were the research locus. The population in this study were all-star and non-star hotel employees in the three districts. The total sample is 200 hotel employees and respondents are selected using the accidental method. Data collection using a questionnaire that was built based on previous research. The data analysis technique uses descriptive analysis and Structural Equation Modeling, which is processed in Linear Structural Relation software (LISREL 8.5). The results indicated that there was a significant influence on the development of human resources in hospitality. This means that to improve the outcome of hospitality HR including education, training and the development of the hospitality industry is required to be able to maintain and maintain knowledge management through the implementation of job procedures, able to transfer personal knowledge and technological mastery. Knowledge management directly has a little positive and significant impact on employee performance, but simultaneously Knowledge Management has a very positive and significant effect on employee performance through HR development. This research implies that performance-based training and development and application of knowledge management should be carried out simultaneously in the hospitality industry to produce standardized services in each district.Keywords: Employee Performance; Human Resource Development; Knowledge Management; Linear; Structural Equation Modeling; and Structural Relation software.

 Articles related

Luh Nyoman Indah Yessy Wulandari    

Penelitian ini bertujuan untuk mengetahui kontribusi pengaruh pedagogical content knowledge (PCK), kemampuan awal (KA) dan self-efficacy (SE) terhadap hasil belajar (HB) siswa SMP Negeri se-Kabupaten Tabanan. Data yang digunakan adala... see more


Muhamad Turmudi    

The growth of syariah’s banking customers under conventional banks is a result of the public's perception that the Islamic banking system as if the conventional system which only changed its name to syari'ah had an effect on people's interest in becoming... see more


Kiki Hendra Sitepu,Achmad Fauzi,Zainur Hidayah    

Kecerdasan sering dipahami oleh masyarakat sebagai kemampuan seseorang dalam proses berfikir. Proses berfikir disini dilakukan untuk memperoleh pengetahuan yang lebih dalam. Pengetahuan yang diperoleh akan menjadi landasan mencapai kesuksesan. Banyak yan... see more


Emmelia Tan,Alin Ananda Pradita    

Penelitian ini dilakukan untuk menganalisa pengaruh kesadaran wajib pajak, sanksi pajak, pengetahuan pajak, kondisi keuangan, dan modernisasi administrasi keuangan terhadap kepatuhan wajib pajak badan di wilayah kerja KPP Cikarang Selatan dan Cikarang Ut... see more


Muhamad Turmudi    

The growth of syariah’s banking customers under conventional banks is a result of the public's perception that the Islamic banking system as if the conventional system which only changed its name to syari'ah had an effect on people's interest in becoming... see more

Revista: Al-Izzah