SUMMARY
The spread of web-based software applications and the growth of the Internet have enabled a new form of interaction between citizens and government. As new technology implementation is no longer the sole responsibility of IT departments and as public sector information systems become more complex, public administrators must adapt to the new demands imposed by these systems. In particular, public administrators will have a central role in shaping the development of electronic government, or e-government. As the variety of e-government products and services grows, industry analysts predict the number of people using e-government will grow by 1,000 percent during the next twenty years. This will require public administrators to examine current IT outsourcing practices and to nurture skill development in preparation for future trends in information systems management.