SUMMARY
The main elements of the queuing service system, which includes the ground handling system of aircraft, are the incoming flow of orders and the service subsystem. The service subsystem is a set of service devices, which are technical platform crews that are used in the technological processes of ground aircraft handling of in the system of aircraft ground handling. Objects of the simulation model of the aircraft ground handling, depending on the setting of outlined tasks, are divided into static and dynamic. Technological processes of aircraft ground handling are characterized by three features: the division of processes into operations, coordination and phasing, unambiguous actions. The purpose of the division of the process into operations is to determine the sections required from the executor. Any operation has to provide customising the control object due to the task and ensure the transition from one operation to another.