ARTICLE
TITLE

Quality management system in construction design offices: A review in the brasilian context

SUMMARY

The design is one of the most important parts of the construction chain. However, it is considered the main barrier for the evolution of the constructionindustry to achieve an industrial level. The implementation of Quality Management Systems (QMS) appears as an alternative to improve the offered productsand services, since it focuses on customers’ needs, on well defined customer/supplier relationships, on developing an error prevention mechanism throughoutthe organization and on systematic procedures. First quality management certifications in design companies started in 1999. Nowadays, the number ofdesign companies seeking to implement QMS is growing fast. This paper presents a review upon the design quality and the QMS in design offices, presentingthe Brazilian guide and the French guide for design companies certification, as well as a new proposal of a new guide in Brazil. Conclusions show thatthe design offices certifications is an importat strategic factor for a productive process performance. However, the quality of the building must be a result of the common work of all organizations and actors involved: owners, designers, contractors and suppliers.

 Articles related

Santos Gracia Villar,Luis Alonso Dzul López    

The quality costs are a quality management tool to measure the continual improvement. It was made a bibliographical revision and discussion of present publications on the generic models of quality costs. It was observed that the most frequently used gene... see more


Thomas Ng, Ekambaram Palaneeswaran, Mohan Kumaraswamy    

ISO9000-based Quality Management Systems(QMSs) have been widely applied by manycontractors with a hope to improve the productquality and hence achieve the desiredobjective of client satisfaction. However,setting up and implementing an ISO9000-based QMS i... see more


P.A Bowen, K.S Cattel, K.A Hall, P.J Edwards, R.G Pearl    

This paper examines the relative intrinsic importance of the effective management of projecttime, cost and quality in the attainment of client objectives. The findings from a questionnairesurvey are presented. The survey explored the perceptions of South... see more


Jonatas Batista Mattos,Kaique Brito Silva,Jessé Moreira Lima,Lucas Athayde Oliveira    

The objective of this study is to zone the tubular well density and groundwater quality in the urban area of the city of Lençóis, Bahia, through geoprocessing techniques in the GIS platform. Lençóis, is a city of Chapada Diamantina, in the Brazilian Nort... see more


Michele Fossati, Humberto Roman    

The design is one of the most important parts of the construction chain. However, it is considered the main barrier for the evolution of the constructionindustry to achieve an industrial level. The implementation of Quality Management Systems (QMS) appea... see more