SUMMARY
Customer satisfaction is one of the important things that needs to be fulfilled by company through efforts to provide good product quality, quality of service and handle complaints quickly and responsively. Therefore, research done to imengkhuii influence the quality of iproduk, ikualitas iservice, idan ikeluhani against iconical satisfaction both partially and simultaneously. i Research methods descriptive quantitative analysis. The iPopulation in this study was customer 84, while sampling with Slovin's formula of 83 Respondents. iTechnical data analysis using F test, T test, multiple linear regression and test Classic assumptions and data analysis using SPSS version 20 programs.Datai results show that partially the quality of the product and the quality of service positive effect and significant impact on the satisfaction of the iconic, while complaints positively influence and significant towards the satisfaction of the iconumen. In the contents of themultan, I quality iproduk, ikualitasi pelayanani dani keluhani i together have a positive effect on the significance of customer satisfaction idii iPT. iJaya iMandirii iBangunan. i Consumer satisfaction can be explained by the quality of iproduk, ikualitasi pelayanani dani keluhani amounted to 53.10%i and the rest 46.90%i is described by another variable that is not idiosyncratic.