SUMMARY
AbstractThe scenario that should exist in a modern health service organisation is that of rapid decision making and problem solving at the point nearest to the problem and a management approach of flexibility and conscious, calculated change. OpsommingDie scenario wat in 'n moderne gesondheidsdiensinstansie behoort te bestaan is die van vinnige besluitneming en probleemoplossing by die punt naaste aan die probleem en 'n bestuursbenadering van buigsaamheid en bewuste, berekende verandering.*Please note: This is a reduced version of the abstract. Please refer to PDF for full text.