El impacto de la gestión del conocimiento en el desempeño organizacional: un estudio de modelado de ecuaciones estructurales

Main Article Content

Leila Namdarian https://orcid.org/0000-0002-1411-6368
Arman Sajedinejad https://orcid.org/0000-0001-7705-6406
Somayeh Bahanesteh https://orcid.org/0000-0002-4928-3123

Keywords

Gestión del conocimiento, desempeño organizacional, modelación de ecuaciones estructurales, empresas comerciales

Resumen

Este estudio trató de investigar el papel de la gestión del conocimiento (KM) en las empresas comerciales.
Con este fin, se revisó la literatura y se extrajeron componentes relevantes para conceptualizar el KM y
el desempeño organizacional (OP). A continuación, la relación entre KM y OP se presentó en un marco
teórico. En segundo lugar, para evaluar el modelo propuesto, se entregó un cuestionario a 200 participantes
en 5 empresas comerciales, elegidos mediante muestreo estratificado de etapas múltiples. Los datos
se analizaron utilizando modelado mediante ecuaciones estructurales (SEM) y Lisrel 8.8. Los resultados
revelaron que el modelo proporcionaba un grado aceptable de ajuste. El coeficiente obtenido (0,41)
muestra un impacto directo de los índices de KM en OP, lo que indica la relación significativa y positiva entre
las dimensiones de KM y OP, tales como el desempeño financiero, la calidad de los bienes y servicios, el
desempeño de los miembros del personal, la innovación y el nivel de satisfacción de los clientes.

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