PENGARUH INTERAKSI MAHASISWA DAN KEHADIRAN DOSEN TERHADAP KEPUASAN MAHASISWA PADA PEMBELAJARAN DARING [THE EFFECT OF STUDENT INTERACTION AND LECTURER PRESENCE ON STUDENT SATISFACTION IN ONLINE LEARNING]

Eka Ary Wibawa, Heni Mulyani, Rahmat Darmawan

Abstract


Abstract 

Online learning has the potential to become a learning model trend in the future. Student satisfaction in online learning activities is one of the benchmarks for the success of implementing educational programs in higher education. The purpose of this study was to determine the effect of student interaction and the presence of lecturers on student satisfaction in online learning with student involvement as a moderator variable. This study is a cross-sectional survey with a quantitative approach. The research sample was taken by simple random sampling technique with a total sample of 253 students. Data taken from questionnaires were analyzed using path analysis. The results showed that there was a significant direct effect of student interaction, lecturer presence, and student engagement on student satisfaction in online learning. Student interaction and lecturer presence also have a significant direct effect on student engagement. However, it turns out that there is no significant indirect effect of student interaction and lecturer presence on student satisfaction in online learning through student engagement. The implication is that educational institutions need to formulate implementing policies to optimize these three factors as an effort to increase student satisfaction in online learning.

Bahasa Indonesia Abstrak

Pembelajaran daring sangat berpotensi menjadi tren model pembelajaran di masa depan. Kepuasan mahasiswa pada kegiatan pembelajaran daring menjadi salah satu tolok ukur keberhasilan penyelenggaraan program pendidikan di perguruan tinggi. Tujuan penelitian ini, yaitu untuk mengetahui pengaruh interaksi mahasiswa dan kehadiran dosen terhadap kepuasan mahasiswa pada pembelajaran daring dengan keterlibatan mahasiswa sebagai variabel moderator. Penelitian ini merupakan survei cross-sectional dengan pendekatan kuantitatif. Sampel penelitian diambil dengan teknik simple random sampling dengan jumlah sampel sebanyak 253 mahasiswa. Teknik dan instrumen pengumpulan data menggunakan kuesioner. Uji validitas instrumen penelitian menggunakan analisis faktor eksploratori, sedangkan uji reliabilitasnya menggunakan formula Alpha. Teknik analisis data dalam pengujian hipotesis dilakukan dengan analisis jalur. Hasil penelitian menunjukkan bahwa ada pengaruh langsung signifikan interaksi mahasiswa, kehadiran dosen, dan keterlibatan mahasiswa terhadap kepuasan mahasiswa dalam pembelajaran daring. Interaksi mahasiswa dan kehadiran dosen juga berpengaruh langsung signifikan terhadap keterlibatan mahasiswa. Namun, ternyata tidak ada indirect effect (pengaruh tidak langsung) signifikan interaksi mahasiswa dan kehadiran dosen terhadap kepuasan mahasiswa pada pembelajaran daring melalui keterlibatan mahasiswa. Implikasinya yaitu penyelenggara pendidikan perlu merumuskan kebijakan implementatif untuk mengoptimalkan ketiga faktor tersebut sebagai upaya peningkatan kepuasan mahasiswa pada pembelajaran daring.


Keywords


pembelajaran daring; kepuasan mahasiswa; keterlibatan mahasiswa; interaksi mahasiswa; kehadiran dosen.



DOI: http://dx.doi.org/10.19166/pji.v1i19.5995

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