4 articles in this issue
Amos Shibambu
AbstractBackground: Public healthcare facilities in South Africa need to face a complex and ever-changing environment with full versatility to avoid becoming victims of digital Darwinism. Digital Darwinism commences when technologies and society chan... see more
Beatah Sibanda,Benon Basheka,Jan van Romburgh
AbstractBackground: Blockchain technology can potentially enhance the efficiency and governing of the public sector. The study explored how blockchain could be instrumental in effectively governing the public sector using the Technology Acceptance Model a... see more
Babalo Yekani,Sibongisen B. Ngcamu,Sareesha Pillay
AbstractBackground: The economic and social impacts of the coronavirus disease 2019 (COVID-19) pandemic have hindered efficient service delivery especially at a local government level. The significance of impact evaluation within this context is crit... see more
Tebogo Mogotloane,Valery Louw
AbstractBackground: The poor resolution of customer complaints in the domain of public service is often attributed to a lack of accountability, transparency, communication, leadership, competent personnel, and well-defined complaint-management polici... see more