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151.681  Articles
1 of 15.169 pages  |  10  records  |  more records»
The provision of public services in the Republic of Kenya has encountered difficulties over the years. The implementation of many policies, such as performance contracts and measurement and evaluation, has not produced the desired outcomes. Therefore, it ... see more

Many service delivery performance assessment (SDPA) tools exist globally that address the need to measure actual performance against pre-defined standards and to take corrective action to improve service delivery. The purpose of this paper is to guide the... see more

AbstractBackground: The South African public sector still faces numerous challenges of public accountability and corruption 26 years post the establishment of a democratic government and a free society. These challenges are mainly found in the local spher... see more

Many service delivery performance assessment (SDPA) tools exist globally that address the need to measure actual performance against pre-defined standards and to take corrective action to improve service delivery. The purpose of this paper is to guide the... see more

AbstractTechno-bureaucratic governance is fundamental to contemporary public service. This is because the roles of the bureaucrats and technocrats become more relevant in policy formulation and implementation when the government had to (re)invent its inst... see more

Public administration is the backbone of the governance system of any nation. The rapid advancements in information and communication technologies and their incorporation in public administration have given rise to the practice of e-governance all over th... see more

AbstractBackground: Managing workers’ performance is an effective mechanism for developing both workers and organisational effectiveness. By clarifying an organisation’s objectives, translating these objectives into clear individual goals and reviewi... see more

AbstractThe public sector in Nigeria is irrefutably beset with gross  incompetence and ineffective management. Perplexing difficulties endure in the Nigerian public sector in spite of a number of reform programmes that have been designed to enhance e... see more

AbstractReporting on performance was legislatively established in South Africa in terms of the Public Finance Management Act, Act 1 of 1999, section 40 (3)(a). The auditing of the reported information was legislated in the Public Audit Act, Act 25 of 2004... see more

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