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56.297  Articles
1 of 5.631 pages  |  10  records  |  more records»
AbstractThis article proceeded from the assumption that the theme of service delivery in present-day South Africa could well be qualified by the notion of ‘crisis’, to the extent that this qualification, from a theological perspective and on the basis of ... see more

AbstractThis practical-theological study aims to develop a contextual theology in the areas of business and government that will aid a successful intervention by the church in diminishing the corrupt practices prevalent in South Africa. It seeks to prove... see more

AbstractIn the discipline of practical theology, one finds a long history of linking the name of the field to diaconiology, in which you find the Greek word diaconia, directly translated as ‘service’. For good and scientific reasons, the field changed i... see more

AbstractThe last few years the young democratic South Africa’s history has been characterised byservice delivery protests and industrial action which is becoming increasingly violentas epitomised by Marikana. Is the violence that accompanies industrial ac... see more

The provision of public services in the Republic of Kenya has encountered difficulties over the years. The implementation of many policies, such as performance contracts and measurement and evaluation, has not produced the desired outcomes. Therefore, it ... see more

AbstractBackground: Municipalities have come under fire for providing inferior services, which has sparked protests across the nation. Fraud, corruption, misappropriation of public funds and general incompetence on the part of municipal managers and their... see more

Consumer perception is very important for business. This study aims to explore consumer perceptions of service quality and prices for MSMEs delivery services. Ten informants in this study are consumers who have used the services. The data analysis carried... see more

Many service delivery performance assessment (SDPA) tools exist globally that address the need to measure actual performance against pre-defined standards and to take corrective action to improve service delivery. The purpose of this paper is to guide the... see more

The global pandemic of Covid-19 in 2020 encourage a significant increase of online trading such as selling and buying around the world, especially in Indonesia. The dependency on goods delivery services to fulfill transaction process among sellers and buy... see more

1 of 5.631 pages  |  10  records  |  more records»