SUMMARY
Dobosiewicz Anna Maria, Zmaczynska Teresa, Podhorecka Marta, Zukow Walery. Rola skutecznej komunikacji chory-personel medyczny w procesie leczenia pacjenta hospitalizowanego = The role of effective communication between patient and medical staff in the process of inpatient care treatment. Journal of Education, Health and Sport. 2016;6(9):789-796. eISSN 2391-8306. DOI http://dx.doi.org/10.5281/zenodo.159105http://ojs.ukw.edu.pl/index.php/johs/article/view/3902 The journal has had 7 points in Ministry of Science and Higher Education parametric evaluation. Part B item 755 (23.12.2015).755 Journal of Education, Health and Sport eISSN 2391-8306 7© The Author (s) 2016;This article is published with open access at Licensee Open Journal Systems of Kazimierz Wielki University in Bydgoszcz, PolandOpen Access. This article is distributed under the terms of the Creative Commons Attribution Noncommercial License which permits any noncommercial use, distribution, and reproduction in any medium,provided the original author(s) and source are credited. This is an open access article licensed under the terms of the Creative Commons Attribution Non Commercial License(http://creativecommons.org/licenses/by-nc/4.0/) which permits unrestricted, non commercial use, distribution and reproduction in any medium, provided the work is properly cited.This is an open access article licensed under the terms of the Creative Commons Attribution Non Commercial License (http://creativecommons.org/licenses/by-nc/4.0/) which permits unrestricted, non commercialuse, distribution and reproduction in any medium, provided the work is properly cited.The authors declare that there is no conflict of interests regarding the publication of this paper.Received: 02.09.2016. Revised 24.09.2016. Accepted: 24.09.2016. Rola skutecznej komunikacji chory-personel medyczny w procesie leczenia pacjenta hospitalizowanego The role of effective communication between patient and medical staff in the process of inpatient care treatment Anna Maria Dobosiewicz1, Teresa Zmaczynska1, Marta Podhorecka1, Walery Zukow2 1Katedra i Klinika Geriatrii, Collegium Medicum UMK, Torun, Bydgoszcz, Polska/ Nicolaus Copernicus University in Torun, Collegium Medicum in Bydgoszcz, Department of Geriatrics, Poland2Wydzial Kultury Fizycznej, Zdrowia i Turystyki, Uniwersytet Kazimierza Wielkiego w Bydgoszczy, Polska/ Faculty of Physical Education, Health and Tourism, Kazimierz Wielki University, Bydgoszcz, Poland Streszczenie - Celem artykulu jest zaprezentowanie metod i sposobów komunikowania sie z pacjentem oraz przedstawienia reakcji obronnych pacjentów. W komunikacji z pacjentem mozemy wyróznic mowe werbalna i niewerbalna. Wlasciwe uzywanie zarówno jednej jak i drugiej w znaczacy sposób moze usprawnic komunikacje z pacjentem hospitalizowanym. Dodatkowo znajomosc mechanizmów obronnych pacjentów przyczynia sie do ulatwienia komunikacji na drodze „chory – personel medyczny”.Abstract- The purpose of the article is to show the methods and ways in communications with patients and present their defense mechanisms. Verbal and nonverbal speech can be distinguish in communication with patients. Using them in correct way can expedite the communication with inpatients. In addition, knowing the patient defense mechanisms, the communication can be easier between patient and medical staff. Slowa klucze- komunikacja, mowa werbalna, mowa niewerbalnaKey words - communication, verbal speech, nonverbal speech