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After introducing electric vehicle products to the market, manufacturers need to find out public opinion/sentiment towards the products that have been introduced. This information can be used by manufacturers as a basis for determining the next business ... see more


Andharini Dwi Cahyani    

A number of businesses, such as TripAdvisor, Open Table, and Yelp, have successfully utilized aspect-based sentiment analysis in order to gain insights from reviews provided by customers and enhance the quality of their goods or services.  Businesse... see more


Ahmad Rais Dwijaya, Arif Dwi Laksito    

The COVID-19 pandemic that hit the world at the end of early 2020 caused many losses. The Indonesian government has established various ways to reduce the path of the COVID-19 pandemic by launching the PeduliLindungi application to reduce the spread of C... see more


(1) Thanh Trung Ho (University of Economics and Law, Ho Chi Minh City, Vietnam; Viet Nam National University, Ho Chi Minh City,, Viet Nam) (2) Hien Minh Bui (UEH College of Technology and Design (UEH-CTD), University of Economics Ho Chi Minh City (UEH), Vietnam, Viet Nam) (3) Phung Kim Thai (UEH College of Technology and Design (UEH-CTD), University of Economics Ho Chi Minh City (UEH), Vietnam, Viet Nam)    

Feedback and comments on mobile commerce applications are extremely useful and valuable information sources that reflect the quality of products or services to determine whether data is positive or negative and help businesses monitor brand and product s... see more


Cynthia As Bahri,Lya Hulliyyatus Suadaa    

Technology can influence and shape a person's behavior patterns when planning tours, traveling, and after traveling. Visitors' reviews can be used as evaluation material to improve the quality of tourist destinations and become a determining factor for o... see more