ARTICLE
TITLE

Measuring the Quality of Legal Aid Services as the Embodiment of Access To Justice 10.30641/kebijakan.2022.V16.397-422

SUMMARY

Since the enactment of Law Number 16 of 2011 concerning Legal Aid, the practice of legal aid services still has several problems including not being able to reach all districts/cities due to the limited number of Legal Aid Organizations that can provide services. This paper aims to describe the implementation of legal aid services and analyze optimal strategies in improving the quality of legal aid services. This study used two approaches, qualitative and quantitative or commonly referred to as the Mix Method. Data collection methods used in this study are surveys, interviews and document studies. The results of the study show that the quality of legal aid services as a manifestation of access to justice can be said to be very good by referring to the results of the assessment on the performance of legal aid organization units and the quality of litigation and non-litigation legal aid services. However, several aspects need attention, namely the information aspects in litigation services and the procedural aspects of non-litigation services.   Guided by the results of the study, a strategy is needed to improve the quality of legal aid organization services by increasing access to information to service recipients. Legal Aid providers can use online surveys in evaluating the implementation of legal aid services throughout Indonesia. This strategy is the right step, effective, efficient and in accordance with the pandemic conditions and technological advances.  

 Articles related

Rabina Yunus    

Measuring the quality of public services in the Building Permit in the one-stop services office of Bone Regency, using indicators of the ability of the apparatus, system services and influential factor in the service of Building permit. The data was coll... see more


Lati Praja Delmana,Aidinil Zetra,Alfan Miko    

General elections in Indonesia that have been carried out since 1955 have proceeded without having clear election quality indicators and indicators. Improving the quality of elections is one of the keys to realizing quality democracy. Standard indicators... see more

Revista: JPPUMA

Tuuli Reisberg, Reelika Irs    

Educational field is impelled to increase performance and quality, financial discipline, strategic behaviour and its goals in order to enhance “effectiveness”. As a result the incorporation of private sector management practices into the educational fiel... see more


Alexander V. Ryzhkov,Marina A. Gerashchenko,Ruslan D. Barvinok,Fyodor V. Yermolenko    

A series of international standards ISO / IEC 25000-25099, which regulate the quality of software products, is considered. It is determined that the standards have always played a special role for the telecommunications industry, since they are the key t... see more


Yurii B. Pribyliev    

The mathematical model, which makes it possible to build a control and test station of anti-aircraft missiles with minimal costs and specified technical characteristics is developed. An expression that determines the effect of improving the quality of th... see more