SUMMARY
This study attempts to investigate the role of knowledge management (KM) in commercial companies.To this end, a literature review was made and relevant components were extracted to conceptualizeKM and organizational performance (OP), and the relationship between KM and OP was presented ina theoretical framework. Secondly, to assess the proposed model, a questionnaire was given to 200participants in five commercial companies, chosen through multi-stage stratified sampling. The datawere analyzed using structural equation modeling (SEM) and Lisrel 8.8. The results revealed that themodel enjoyed an acceptable degree of fit. The obtained coefficient (0.41) showed a direct impact ofKM indices on OP, indicating the significant and positive relationship between KM and OP dimensionssuch as financial performance, quality of goods and services, staff members’ performance, innovation,and customers’ level of satisfaction.